How ISO helped them improve
While the business felt relatively prepared for ISO certification, the process highlighted a number of holes in their existing systems. These were areas that were being missed in day-to-day operations, but were found during the audit process. Keeping tight systems in place was critical to managing their growth, which is why they saw ISO certification as a valuable asset to the company.
Not only would certification allow them to win more council and government contracts, having their systems meet the ISO standards would ensure they could successfully maintain that growth without problems occuring.
